Privacy Policy

DomotiPro places a high value on your privacy. Therefore, we only process data that is necessary to improve our services and handle with care the information collected regarding your use of our services. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by DomotiPro. The effective date of these terms is September 2, 2024. With the publication of a new version, all previous versions expire. This privacy policy describes the information we collect, how it is used, the third parties with whom it may be shared, and under what conditions. We also explain how we store your data, how we protect it against misuse, and what your rights are regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy officer. You will find the contact details at the end of this policy.

Data Processing

Below, we describe how we process your data, where it is stored, what security techniques are used, and who can access it.

Online Store Software

Our online store is developed with Prestashop software. The personal data you provide us for the provision of our services is shared with this platform. Prestashop has access to your data to provide us with technical support but will never use your data for other purposes. Prestashop is required to take appropriate security measures in accordance with our agreement. These measures include SSL encryption and a robust password policy. Prestashop uses cookies to collect technical information related to your use of the software, without collecting or storing personal data. Prestashop reserves the right to share the data collected within its group of companies to improve its services.

Web Hosting

We use the web hosting and email services of MilesWeb. MilesWeb processes personal data on our behalf and does not use your data for its own purposes. MilesWeb may collect metadata about the use of services, but this does not include personal data. MilesWeb has implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MilesWeb is bound by the agreement to maintain confidentiality.

Emails and Mailing Lists

We send our newsletters via email using MailChimp. MailChimp will never use your name and email address for its own purposes. Each email sent automatically through our website contains an unsubscribe link. Once unsubscribed, you will no longer receive our newsletter. Your personal data is securely stored by MailChimp, which uses cookies and other techniques to track whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and to share information with third parties in this context.

We use Lightspeed services for our regular business email traffic. This entity has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your data. Lightspeed does not have access to our inbox, and we handle all our emails confidentially.

Payment Processor

We use PayPal services to manage payments in our online store. PayPal processes your personal data, such as your name, address, and payment information (such as your bank account or credit card number), to facilitate transactions. PayPal has implemented appropriate technical and organizational measures to protect your personal data. PayPal may collect metadata related to the use of its services, but this does not include personally identifiable data. PayPal reserves the right to use your data to improve its services and to share anonymized data with third parties. PayPal does not retain your data longer than is necessary under applicable laws.

Reviews and Feedback

We place great importance on the reliability of reviews of our products and services. Reviews left by our customers are directly managed by our internal team. To post a review on our site, you will need to provide a name and an email address. This information is used to verify the authenticity of the reviews and to link them to the corresponding order. We will never publish your email address, but your name may be displayed with your review on our site. We are committed to handling all reviews impartially and transparently, without modifications or deletions, except in cases of inappropriate or irrelevant content.

Shipping and Logistics

When you place an order with us, we use bPost services to deliver your packages. It is necessary to share your name, address, and place of residence with these services. These entities only use your data to fulfill the contract. If these services use subcontractors, they will also have access to your data.

Purpose of Data Processing

We only use your data to provide our services. This means that the purpose of the processing is always directly related to the order you place with us. We do not use your data for targeted marketing purposes unless you have explicitly consented to it. Your data will only be shared with third parties to comply with legal obligations. All such third parties are bound by confidentiality.

Automatically Collected Data

The data collected by our website, such as your IP address, web browser, and operating system, is processed to further improve our services. This data is not considered personal data.

Participation in Tax and Criminal Investigations

In certain cases, DomotiPro may be legally required to share your data as part of a tax or criminal investigation by the authorities. In such cases, we are obliged to share your data, but we will oppose it to the extent permitted by law.

Data Retention Period

We retain your data as long as you are a customer with us. This means we will retain your customer profile until you indicate that you no longer wish to use our services. If you inform us, we will treat it as a request to delete your data. In accordance with legal obligations, we will retain invoices containing your data for the required legal period.

Your Rights

You have certain rights regarding the personal data we process. You have the right to access, rectify, limit, transfer, or object to the processing of your data. To exercise these rights, please contact our privacy officer. You also have the right to file a complaint with the relevant authority if you believe we are using your data improperly.

Cookies

If third-party software solutions use cookies, this will be indicated in this privacy policy.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. The most recent version will always be available on this page. If significant changes are made, we will notify you by email.